Privacy Policy

When you use our AI support chat service, we may collect the following types of information:

We use the collected information for the following purposes:

• Provide Support: To understand your technical issues and provide relevant assistance
• Improve AI Performance: To train and enhance our AI support capabilities
• Service Enhancement: To identify common issues and improve our support processes
• Quality Assurance: To monitor and improve the quality of our AI responses
• Security: To detect and prevent abuse or misuse of our services

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures for data breaches

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted partners who assist in providing our AI services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific sharing

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Chat Logs: Retained for up to 2 years for service improvement
• Technical Data: Anonymized and aggregated for ongoing AI training
• Analytics: Retained in anonymized form for business intelligence

You may request deletion of your data by contacting us at the information provided below.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of data processing

To exercise these rights, please contact us using the information provided below.