Terms of Service

By accessing and using Dependable Consults' AI support chat feature, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, please do not use our AI support services.

Our AI support chat provides automated assistance for common and intermediate IT support issues. The service is designed to:

• Diagnose technical problems through guided questioning
• Provide step-by-step troubleshooting instructions
• Offer general IT support guidance
• Direct users to appropriate resources or human support when needed

AI Limitations: Our AI support is not a replacement for professional IT consultation. The AI provides general guidance and may not address complex, unique, or critical system issues.

No Warranty: We provide the AI support service "as is" without warranties of any kind. We do not guarantee that the AI's suggestions will resolve your technical issues.

Risk Acknowledgment: You acknowledge that following AI-generated instructions is at your own risk. Always backup important data before making system changes.

When you use our AI support chat, we may collect:

• Technical information you provide about your issues
• System information necessary for troubleshooting
• Chat conversation logs for service improvement
• Usage analytics to enhance our AI capabilities

This information is used solely to provide support services and improve our AI system. See our Privacy Policy for detailed information handling practices.

You agree not to use the AI support service to:

• Attempt to hack, compromise, or gain unauthorized access to systems
• Share sensitive personal information, passwords, or confidential data
• Engage in illegal activities or violate any applicable laws
• Abuse or attempt to manipulate the AI system
• Use the service for commercial purposes without authorization

Dependable Consults shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our AI support service, including but not limited to data loss, system damage, or business interruption.

Our total liability for any claims related to the AI support service shall not exceed the amount paid for our services, if any.